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  • Are COVE. products ever tested on animals?
    No COVE. products are ever tested on animals, ever. COVE. operates in a sustainable and ethical manner at all levels of the business. We refuse to test on animals and do not enter distribution markets that require animal testing.
  • Are COVE. Botanics products manufactured in Australia?
    COVE. Boantic produts are proudly manufactured in our very own facility in Holloways Beach, Far North Queensland.
  • What does ‘hand crafted’ mean to COVE. Botanics?
    COVE. Botanics has a small-batch approach to beauty; our artisanal product is lovingly crafted on our own premises and each batch is a one-off production. There is no compromise on the ingredients; we guarantee what goes in and importantly what stays out.
  • How are COVE. Botanics products preserved and what is their shelf life?
    COVE. Botanics uses natural preservatives Grapefruit Seed Extract, Benzyl Alcohol and Olive Leaf Extract giving the product a shelf life of two years. We recommend that products are used within six months of opening.
  • Do COVE. Botanics products contain any artificial fragrances?
    Every single one of our products is free of all synthetic ingredients, including synthetic fragrances. COVE. Botanics will delight your senses, the formulas smell light, clean and botanical because they are formulated using the purest botanical extracts. The subtle natural aromas and delicate textures make them irresistible to touch and smell.
  • Are COVE. Botanics's ingredients sustainably sourced?
    COVE. Botanics works in partnership with suppliers around the world to procure the finest therapeutic grade, ethically-sourced essential oils and plant actives, organic where possible, to formulate COVE. Botanics products. For example, COVE. Botanics’s supplier of Ylang Ylang oil has worked with a group of local farmers in a remote region of Madagascar to build a local distillery where they process the essential oil, providing a sustainable way living to the local farmers and an exceptionally high-quality end product.
  • What is the shelf life of COVE. Botanics products?
    COVE. Botanics products have a shelf life of two years. We recommend you use your COVE. Botanics products within six months of opening, to use them at their freshest for best results.
  • Do COVE. Botanics products contain animal derived ingredients? Are they suitable for vegans?
    COVE. Botanics products are entirely free of animal products and are therefore suitable for vegetarians and vegans. We are animal advocates, and in no way support animal testing of any kind.
  • Are COVE. Botanics products safe to use during pregnancy and breastfeeding?
    Yes, when you follow the directions for use on our packaging all COVE. Botanics products and treatments are safe for use during pregnancy and breastfeeding. If you have any concerns we recommend that you consult your medical practitioner.
  • Are COVE. Botanics products safe to use if I have a nut allergy?
    Nut allergies come in several forms. If you have an allergy to peanuts only, COVE. Botanics products are safe to use as they contain no peanut oil or traces of peanut oil. A number of our products do contain nut oils. These include but are not limited to Almond, Macadamia and Hazelnut. If you are allergic to these please read the list of ingredients carefully – every single ingredient is listed on the COVE. Botanics label and on our website. We are extremely thorough with our processes – if a product does not contain an ingredient, there is no chance that it will be contaminated by nut-based ingredients.
  • Are COVE. Botanics products safe to use if I have an allergy?
    As we use over 100 different natural plant, marine and mineral ingredients to formulate COVE. Botanics products, always check our product ingredients lists on the website to ensure that it is free of all ingredients that may aggravate your allergy. We are completely transparent; we stand by each and every one of the ingredients that go into making our products. Every single ingredient is listed on the label. If you are unsure, conducting a patch test inside your elbow is always a good idea before use.
  • Are COVE. Botanics products helpful for skin conditions such as Rosacea, Psoriasis, Eczema or Dermatitis?"
    If you suffer from a skin condition and are wondering which COVE. Botanics or Samadara products might be helpful for you to use, we recommend that you give us a call on +61 (7) 40325269 or email us at so that we can get more of an understanding of your skincare needs and can give you tailored advice on which products to choose.
  • Should I keep my COVE. Botanics products in the fridge?
    If you live somewhere where the temperatures often exceed 30 degrees, and your home gets hot you can keep your COVE. Botanics products in the fridge. It won’t impact on the efficacy of your products at all, but it may change their consistency. The face mists are wonderfully refreshing if kept cool! Otherwise we recommend keeping your COVE. Botanics products in a cool place away from direct sunlight.
  • The colour and aroma of my regular COVE. Botanics products sometimes varies. Why is this?
    The colour and aroma of your regular COVE. Botanics products may vary. This is because no two production batches are exactly the same as each natural ingredient differs slightly depending on the time of harvest; the soil, the climatic conditions, the air quality, all have an effect. We celebrate these differences because they demonstrate our commitment to blending only the purest unadulterated natural ingredients to create our skincare products.
  • I am an influencer. How can I collaborate with COVE. Botanics and how can I get in touch?
    We do collaborate with social media influencers from time-to-time. If you are an influencer and feel that you a good fit with the COVE. Botanics brand, please feel free to send an introduction and a link to your social media accounts through to Please note that all collaborations are at the discretion of COVE. Botanics and will depend on the marketing initiatives we currently have running, suitability and available budget.
  • I own/work for a Spa and would love to start using COVE. Botanics in my business. How do I sign up?
    The first step is to fill out one of our Spa Partner application forms. This can be found and printed off here. Once complete, please send this through to Our team will review your application to ensure there is a fit between COVE. Botanics and your Spa in order to make a final decision. Once we have reviewed, we will get back to you with an answer as soon as possible.
  • I would love to stock COVE. Botanics. How do I sign up?
    We work with a range of beautiful retailers and are always happy to receive enquiries from potential stockists. If you feel you are a good fit to stock the COVE. Botanics brand, please fill out one of our Stockist application forms. This can be found and printed off here. Once complete, please send this through to Our team will review your application to ensure there is a fit between COVE. Botanics and your Spa in order to make a final decision. Once we have reviewed, we will get back to you with an answer as soon as possible
  • Domestic Shipping
    We ship Australia-wide with Australia Post. You can select from Standard or Express Post at checkout. Orders that contain sanitiser products can only ship with standard shipping due to aviation safety guidelines. We process orders same or next day from our warehouse in Cairns, Australia.
  • How much is shipping?
    We offer free standard shipping within Australia on all orders over $50 and free express shipping on all orders over $150. For international shipping, you will receive a DHL Express quote at checkout based on your location.
  • Do you ship to PO Boxes and Parcel Lockers?
    Yes, we ship with Australia Post and can ship to any address in Australia, including PO Boxes and Parcel Lockers.
  • Can I collect my order instead?
    Unfortunately we do not have any collection options at this time.
  • How can I track my order?
    When your order is dispatched, you will receive a shipping confirmation email with tracking number. Simply click the tracking link to view the delivery status. You can also add a mobile number to receive updates via text as well as email.
  • I made an error on my delivery address, what can I do?"
    Please try to enter your correct delivery address at checkout as this information is automatically generated onto the shipping label. If you notice any errors after you place your order, please contact us and we will do our best to resolve for you.
  • International Shipping
    We ship to most destinations worldwide* with DHL express. International orders may be subject to duties and taxes determined by customs in the recipient's country. You will receive tracking notifications and any customs requests via email. Please contact DHL or your local customs authority if you need assistance with clearance of items. Leif provides all relevant export information to DHL upon dispatch but importing and customs clearance is the sole responsibility of the customer. *Unfortunately we can't ship to Russia and Taiwan at this time.
  • Are there any shipping changes due to COVID-19?
    There are no disruptions to dispatching online orders currently. We are still shipping same or next business day* from our warehouse in Cairns, Australia. There may be delays with postage in transit depending on region-specific impacts from Australia Post, but our dispatch times are running as usual. *Generally orders received before 10am Monday to Friday will ship same day, otherwise next business day. Due to high volume during sales or promotional periods, dispatch times may increase to 1-3 business days from time of purchase.
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  • What payment methods can I use?
    We accept all major debit and credit cards.
  • My order is a gift, can I include a gift note?"
    Yes. We can add a custom gift note to any order, simply write your message in the space provided in the cart and we will include with your gift. We don't include any invoices or pricing with our orders.
  • I received my order and something is wrong, what can I do?"
    Please contact us. We want you to be completely satisfied with your purchase so we would be happy to resolve any issues for you.
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