top of page

SHIPPING & GUARANTEE

COVE. ships products globally from our Cairns-based premises

AUSTRALIA


COVE. Botanics Pty Ltd agrees to dispatch the product(s) ordered within seven (5) working days from the payment receipt date*. However, in most cases, your order will be shipped within three (3) working days. COVE. Botanics Pty Ltd will send a notification to you by email when your order is dispatched.

 

COVE.Botanics Pty Ltd offers FREE standard shipping for all Australian orders via Australia Post over the value of $100.

You should expect your parcel within 3-7 business days. If your parcel does not arrive within this timeframe, please contact us at enquiries@covebotanics.com and we will track it for you. Australia Post will deliver straight to your door, however, if undelivered a calling card will be placed in your letterbox to notify you that your parcel is ready to collect at your nearest post office.

COVE. Botanics Pty Ltd is unable to accept responsibility for delays in delivery due to unforeseen circumstances, such as natural disasters or delivery company strikes, etc.

 *Please note that delays may occur around public holidays such as Easter, Christmas and other relevant public holidays. 

USA, NEW ZEALAND & REST OF THE WORLD

COVE. Botanics Pty Ltd offers FREE standard shipping for all international orders over $200AUD. For all orders below $200AUD, a flat shipping rate of $25AUD applies.

You should expect to receive your order within 5-10 business days of dispatch, however certain destinations may take longer. If your parcel does not arrive within this timeframe, please contact us at enquiries@covebotanics.com and we will track it for you.

Due to import restrictions and shipping restrictions due to COVID-19, Cove Botanics Pty Ltd does not ship to the below countries:

  • Spain

  • Ireland

  • Portugal

  • People’s Republic of China

  • Russia

  • Cypress

  • Croatia

  • American Samoa

  • Belarus

  • Bosnia

  • Canary Islands

  • Cook Islands

  • Czech Republic

  • Denmark

  • Greece

  • Hungary

  • Israel

  • Latvia

  • Lithuania

  • Moldova

  • Nauru

  • New Caledonia

  • North Macedonia

  • Papua New Guinea

  • Poland

  • San Marino

  • Saudi Arabia

  • Serbia

  • Slovenia

  • Slovakia

  • Solomon Islands

  • Taiwan

  • Tonga

  • Turkey

  • Vanuatu

  • Vatican

CUSTOMS & DUTIES

When international orders reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. Cove Botanics Pty Ltd takes no responsibility for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any customs duties, foreign taxes, or other fees which may be imposed will rest with the customer. Please contact your local customs office for further information regarding taxes and duties. Cove Botanics Pty Ltd is unable to accept responsibility for delays in delivery due to unforeseen circumstances, such as natural disasters, missed delivery or delivery company strikes, etc.

COVE BOTANICS PRODUCT GUARANTEE

If you are not completely satisfied with your Cove Botanics Pty Ltd product please contact us on +61 7 4032 5269 or at enquiries@covebotanics.com. If we are unable to resolve the problem, we will be happy to offer a replacement or exchange providing the product has not been used.

bottom of page